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Frequently Asked Questions
Billing, cancellation, refunds, and account questions.
Billing essentials
- No trial period is offered. Paid access begins after purchase. Paid plans are $19.95 Lifetime Access or $9.95 Monthly Membership.
- Monthly Membership renews monthly until cancelled. Cancellation stops future monthly charges; use the Cancel Subscription page, account settings where available, or contact support.
- Refund requests are accepted within 30 days of the original purchase or most recent subscription payment, no questions asked except fraud, abuse, duplicate refunds, or mandatory legal limits. See the Refunds Policy.
- Access is delivered digitally through your ppersona.com account. No physical goods are shipped.
- For billing, refund, cancellation, or access help, contact help@ppersona.com or +1 415 520 4388. Payment-related requests are usually answered within 24 hours.
If you have more questions, feel free to reach us via contact form. For billing, refund, or cancellation help, contact help@ppersona.com or +1 415 520 4388. Billing, refund, cancellation, and access requests are usually answered within 24 hours.